Join the Jifiti Family
With a culture of excellence, innovation and fun, we work as a single team in building the future of point-of-sale financing solutions. Some of our greatest marketing ideas came from our development team and some of our worst coding came from our marketing team. We’ve already proven that ‘impossible’ is a tentative status.
Want to join our fintech revolution?
Check out our open positions and apply!
Tier 2 Support Engineer
About The Position
Jifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.
We are looking for a Tier 2 Support Engineer, to join our global team of professionals, to assure our clients continue to receive exceptional service.
Responsibilities
The Tier 2 Support Engineer will provide advanced technical support to our partners and customers. Your role is responsible for resolving escalated technical issues.
- Manage advance tech tickets that were escalated from our Tier1 team
- Provide timely responses and proactive updates during all phases of case lifecycle
- Demonstrate ownership over cases and tickets, and champion ticket resolution with other teams
- Work with Development team on getting ticket bugs solved
- Manage customer expectation
Requirements
- Proven 3+ years as a T2 engineer
- Advance knowledge in SQL
- Familiarity with ZenDesk and monitoring systems
- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
- Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
- Excellent verbal, written and analytical skills
- Self-motivated and passionate
- Strong team player who enjoys a fast-paced atmosphere
- Availability for a full time position