Tier 1 Support Agent-Student

Israel, Modiin · Hourly

About The Position

Jifiti is a cutting-edge fintech company that's driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. So we need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.

We are looking for a Student Tier 1 Support Agent to join our global team of professionals, to assure our clients continue to receive exceptional service.

**This position is a part-time position and offers flexible hours/shifts.


  • Act as the first point of contact with our Clients (B2B &B2C).
  • Initial triage of tickets between the various departments.
  • Solve tech tickets in PROD/environments.


  • A student at a formal academic institute, with at least 1 full year before graduation.
  • Availability for a hybrid 3 day a week, shift-based position, including evening shifts.
  • Availability to work on weekends.
  • Availability for night shifts upon need/request.
  • Customer service experience.
  • Native-level English-Must.
  • Ability to work well in a team environment.
  • Excellent verbal, written, and analytical skills. 

Apply for this position