Professional Services Engineer

Israel, Modiin · Intermediate

About The Position

Jifiti is looking for an experienced Professional Services Engineer who will manage onboarding and post-sale tasks for Jifiti’s B2B clients. Working hand-in-hand with our Account Managers, R&D, Product, and Support teams. If you’re a tech-savvy, people person – This is for you!

Responsibilities

  • Guide Jifiti’s clients towards successful integration of our platform.
  •  Develop a mastery of Jifiti’s platform to ensure our clients are using it to its fullest and preventing future pitfalls.
  • Serve as the main technical POC for Jifiti’s clients and provide out-of-the-box along with tailor-made solutions to ensure a smooth onboarding experience for our clients.
  • Identify and promote clients’ agenda, requirements, and needs internally.
  • Build verification processes for client implementations. ·
  •  Create detailed documentation for implementation, guides, and training.
  • Troubleshoot technology issues on the integration process and going live.

Requirements

  • At least 2 years of professional services/technical customer support/technical pre/post-sale.
  • Strong understanding of Open APIs environment.
  • Experience with troubleshooting (debugging, stack trace reading, log investigation, using Chrome dev tools).
  • Experience in writing technical documentation.
  • Experience in SQL, Rest API.
  • Experience with C#, JS – advantage.
  • Good business understanding, experience, and desire to work with customers/partners.
  • Bachelor’s degree in business or a related field – advantage.
  • English mother tongue level – must, additional languages – advantage.
  • Working hours are preferably in line with clients, including occasional availability during weekends.

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