Join the Jifiti Family

With a culture of excellence, innovation and fun, we work as a single team in building the future of point-of-sale financing solutions. Some of our greatest marketing ideas came from our development team and some of our worst coding came from our marketing team. We’ve already proven that ‘impossible’ is a tentative status.

Want to join our fintech revolution?

Check out our open positions and apply!

Tier 1 Support Agent – USA

United States · Full-time

About The Position

Jifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.

We are looking for a Tier 1 Support Engineer to join our global team of professionals, to assure our clients continue to receive exceptional service.

**This is a full time position that allows for flexible hours/ shifts and could be suitable for students.


Responsibilities

  • Act as first point of contact with our Clients (B2B &B2C) 
  • Initial triage of tickets between the various departments
  • Solve tech tickets in PROD / UAT environments

Requirements

  • Experience with customer-facing roles
  • Ability to work well in a team environment 
  • Excellent verbal, written, and analytical skills 
  • Self-motivated, directed, and passionate 
  • Availability for a full time position, including evening shifts
  • Knowledge of ZenDesk, and monitoring systems, preferred 
  • Previous experience as a support agent or similar role, preferred
  • Native level English-Must

Apply for this position