Tier 1 Support Agent

United States · Full-time

About The Position

Jifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We're growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.

We are looking for a Tier 1 Support Engineer to join our global team of professionals, to assure our clients continue to receive exceptional service.

Responsibilities

  • Act as first point of contact with our Clients (B2B) 
  • Initial triage of tickets between the various departments
  • Solve tech tickets in PROD / UAT environments

Requirements

  •  Experience with customer-facing roles
  •  Ability to work well in a team environment 
  •  Excellent verbal, written, and analytical skills 
  •  Self-motivated, directed, and passionate 
  •  Availability for a full time position, including shifts
  •  Knowledge of ZenDesk, and monitoring systems, preferred 
  •  Previous experience as a support agent or similar role, preferred

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