Director of Strategic Accounts

Europe, Denmark · Full-time

About The Position

Jifiti is a cutting-edge fintech that's driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. So we need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

We're looking for a Director of Strategic Accounts with a passion for getting things done to work  together with some of the most iconic brands in the world.

Responsibilities

  • Own relationships with clients post sales process, to drive usage of the company products, new product sales, and client satisfaction
  • Liaise with Product on the implementation process
  • Assist with Business Development and Sales processes
  • Lead client integration, and client training
  • Initiate regular communication with clients to maintain and improve relationships
  • Be the primary point of contact for existing clients, catering to escalations and inquiries for all requests post-sale
  • Be prepared to travel frequently
  • Liaise with internal teams and the client/third parties
  • Identify and communicate customer feedback to management and product teams
  • Monitor engagement and ROI for the clients’ usage of the Jifiti platform (including data/dashboard analysis)
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding client experiences

Requirements

  • 7 years of business development/sales/account management experience with at least 2 years of B2B account management. Experience with the Fintech industry is preferred
  • English: Mother tongue or mother tongue level is required. Other languages would be a major advantage
  • Outstanding relationship-building skills, with a high degree of responsiveness and ability to multitask
  • Energetic, positive, effective, and empathetic, able to easily connect with people of different backgrounds
  • Technical background in web/mobile environment, relational databases, and product integration is preferred
  • Customer service and technical support abilities, strong analytical, technical, and problem-solving skills, a high level of professionalism, with strong attention to detail and self-motivation
  • Ability to communicate effectively with C level

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