Director of Strategic Accounts

Europe · Full-time · Senior

About The Position

Jifiti is a cutting-edge fintech that's driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the holding group that owns IKEA. We're looking for a Director Of Strategic Accounts (EU based) with a passion for getting great things done for some of the most iconic brands in the world.

Responsibilities

  • Own relationships with clients post the sales process, to drive usage of the company products, new product sales, and client satisfaction.
  • Liaise with Product on the implementation process
  • Assist with Business Development and Sales processes
  • Lead client integration, and training clients.
  • Initiate regular communication with clients to maintain and improve relationships. 
  • Be the primary point of contact for existing clients, catering to escalations and inquiries for all requests post-sale.
  • Be prepared to travel frequently
  • Liaise with internal teams and the client/third parties.
  • Identify and communicate customer feedback to management and product teams.
  • Monitor engagement and ROI for the clients’ usage of the Jifiti platform (including data/dashboard analysis).
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding client experiences.


Requirements

  • 7 years of business development/sales/account management with specifically at least 2 years of B2B account management. Experience with the Fintech industry is preferred.
  • English: Mother tongue or mother tongue level is required. Other languages would be a major advantage.
  • Outstanding relationship-building skills, with a high degree of responsiveness and ability to multitask.
  • Energetic, positive, effective, and empathetic, able to easily connect with people of different backgrounds.
  • Technical background in web/mobile environment, relational databases, and product integration is preferred 
  • Customer service and technical support abilities, strong analytical, technical, and problem-solving skills, a high level of professionalism, with strong attention to detail and self-motivation.
  • Ability to communicate effectively with C level.

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